Terms and Conditions

Important Information

Dear customer, it is essential to consider a pier tax of $20 USD per person. This fee is payable directly at the box office when you collect your boarding passes.

  • If you request transportation from Riviera Maya or Cancun (only upon request), payment will be made directly at the box office.
  • Please bring a printed copy of the confirmation sent by email, an official identification, and the credit card you used for the purchase.
    • Kindly arrive at the Terminal Marítima de Punta Sam, SM 86, MZ 21, Carretera a Punta Sam Km. 4.5, Zona
  • Continental de Isla Mujeres, 77400. Cancún, Q.R., Mexico, 30 minutes prior to collect your boarding passes.

    • Transportation

  • If you require transportation from any location, it is essential to pay for it directly at the box office.
  • Children under 3 years old can travel for free if seated on their parent's lap.

    • Pricing Policy for Children:

  • Children under 4 are free and exempted from the pier tax.
  • Children aged 5-11 years pay only half the regular price plus $20 USD as pier tax.
  • Children over 12 years are charged as adults, plus $20 USD of pier tax. .

    • Exclusions:

  • Port taxes at the Maritime Terminal.
  • Transportation.

    • Promotions:

    • Hot Sale - Adult Deluxe 40%:
      • Avaliable from May 26, 2025 to June 06, 2025
      • Travel from June 04, 2025 to September 30, 2025
      • Dock fee NOT included
    • Hot Sale - Adulto Premium 2x1:
      • In the purchase of 2 Adult Premium tickets, pay for 1 and get the second one free.
      • Avaliable from May 28, 2025 to June 06, 2025
      • Travel from June 04, 2025 to December 15, 2025
      • Dock fee NOT included

    Cancellation Policy:

    If, for any reason, you wish to cancel or feel an error has been made in your purchase, please contact us, toll-free: 1 855 517 3394 or from Cancun: (998) 287 0546.

    • More than 48 Hours Before Tour: If you cancel and request a refund at least 2 days (48 hours) before the tour, there's a 10% charge for administrative expenses.
    • Less than 48 Hours Before Tour or No-Show: If you cancel less than 48 hours before the tour date, arrive late, or don't show, no refunds or changes are allowed.
    • 24 Hours Before Tour: You can change your tour date for free if you request it at least 24 hours before the tour. Changes depend on availability.
    • Packages: Once one of the two activities has been completed, there is no refund for the second activity.

    Pirate Show Cancun reserves the right to cancel or make changes to the date or time of the service without incurring any additional costs or penalties.